APARTMENT LOCATION & LAYOUT
ORIENTATION & MOVE-IN ASSISTANCE
We perform an on-site housing orientation session for incoming students. This service is adapted to the individual student or program and can encompass anything from greeting the student upon arriving to their apartment and showing them how to properly use appliances. For an additional fee, we can provide your group with a neighborhood walking tour. Local guides show students how to use the public transportation system, bring them to the university, show them where the market is located and much more! The aim is to help the students settle in and become adapted and independent.
24/7 EMERGENCY ASSISTANCE FOR HOUSING ISSUES
This service starts the moment the student moves into their apartment and truly takes a heavy load off of the university program! We provide a service number for students to use in case they find themselves in a housing emergency. Some examples are: a student needs to be let into an apartment in the middle of the night and do not have flatmates in town, extraordinary maintenance intervention due to lack of hot water, heating, power, or gas leak.
Students can make maintenance requests directly through our website or by calling our office. We keep track of all requests and the university program is copied on these as well so they are kept in the loop of when a request is made and when it is attended to! This system is important for assessing damages at the end of their stay.
Included in the basic package is a once-per-week cleaning service. Our professional cleaning staff members are used to working inside student apartments. They tidy up the bathrooms, kitchens and bedrooms, but they do not wash dishes, throw out trash, make beds or touch personal items belonging to students. For an additional fee, programs can request bi-weekly cleaning service.
INTERNET / PC / TV
Each apartment has a PC with unlimited internet access, as well as WI-FI for wireless-ready laptops and other devices.
A television set is included with italian cable tv channels.
Unlimited calls can be made to landline phones within Italy. Unlimited incoming calls may be received at no additional cost. Outgoing calls to cellular phones and calls outside of Italy can be made only with the use of an international calling card.
All apartments come equipped with a standard washing machine. Drying racks are also provided.
Oven, gas or electric burners, basic set of pots, pans, cups, mugs and eating/cooking utensils are included. Students can shop on our online store for any extra items they may desire and we'll deliver it right to their apartment.
All apartments are furnished to suit the needs of students. Browse through some of our apartment photos for a general idea of what the furnishings are like.
NOTE: Programs can customize items that are to be included in the apartment.
SPECIAL NEEDS STUDENTS
We have had special needs students in the past and can try to accommodate them when given enough notice.